Clients communicate with the engineers working on their accounts rather than navigating an impersonal support queue. This creates clearer conversations and stronger familiarity with each environment.
About
Firstech Network Services Group
How Firstech Got Here
For more than 25 years, Firstech Network Services Group has helped Wisconsin businesses address technology challenges without losing sight of their business goals. The company was built around a simple idea: IT support should be personal, practical, and responsive. Clients should understand what is happening, why it matters, and what to do next.
In 2023, longtime team members John Kuester and Lisa Marmolejo purchased the Network Services Group. Their experience within Firstech gave them a clear view of what clients valued and what often caused frustration. Poor communication, short-term fixes, and a lack of planning could leave businesses reacting to technology instead of using it to move forward.
That perspective continues to shape how Firstech works today. The team learns each client’s environment, documents its history, discusses business objectives, and identifies current concerns before recommending a path forward. For organizations changing providers, Firstech works directly with the previous IT company to gather needed information instead of placing the client in the middle of the transition.
Today, Firstech supports organizations across southeastern Wisconsin, including Waukesha, Milwaukee, Washington, Racine, and Ozaukee counties. Clients range from small businesses to organizations with up to 200 employees across manufacturing, construction, financial services, engineering, insurance, nonprofits, education, transportation, and other professional fields. The common thread is a desire for clearer communication, stronger planning, and technology that supports dependable daily operations.
How We Work with Clients
Direct Access
Practical Flexibility
Every organization has different needs, resources, and priorities. Firstech offers flexible billing approaches and does not require long-term IT support contracts.
Transparent Engagement
Firstech does not charge onboarding or travel fees for IT support. We focus conversations on the work required, the available options, and the reasoning behind each recommendation.
Planning Before Prescribing
We first gather documentation, review the environment, and discuss business goals and existing concerns. When appropriate, a network risk assessment helps identify immediate priorities and establish a practical starting point.
